Return Policy

Hair Properties

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. Please be forewarned, if you are dissatisfied with the color or texture, we will exchange your purchase one time only. You may request a prepaid label to send back your hair and we will do our best to meet your request based on the inventory on hand. If you are still dissatisfied with the color or texture of your purchase, any future exchanges must be done at your expense.

Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.

If the product has been returned within 10 calendar days from the date of purchase, unused and in its original condition we will exchange the product for something of equal or greater value. Once Sweet Elegance Extensions have been installed, due to the nature of the product and possibility of incorrect installation the Product Defect Exchange Policy is not applicable.

Exchanges

From time to time, Sweet Elegance, may exchange products or portions of a product under the following conditions:

We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring or rinsing, lifting, cutting the hair off the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.

Merchandise must be in its original condition.

Product must be exchanged for something of equal or greater value. No refunds will be permitted.

You must send the product back to us to process the exchange. In order to process an exchange, the unwanted product would need to be sent back using our pre-addressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.